This reservation system works with CarTrawler technology and allows you to use this technology to book car or land transport rentals (including, but not limited to, taxis, rental services and vehicles with driver, private transfers, business class transfers , first-class transfers, bus and minibus transfers, train transfers, transfers for people in wheelchairs and transfers in limousine), (hereinafter referred to as Transport), car rental providers or third-party land transport (hereinafter referred to as Suppliers carriage).
Please read these Terms and Conditions for the use of the CarTrawler reservation system (hereinafter referred to as Booking Conditions) carefully, as they are applicable to all the contents of this reservation system. By using any of the elements of this reservation system, you are accepting these Booking Conditions (regardless of whether or not you register on our page or book Transport with us) and agree (i) to use this reservation system in accordance with the Conditions and (ii) that the Booking Conditions represent a legal agreement between you and CarTrawler. If you do not accept and / or do not agree to be bound by these Booking Conditions, do not use and / or immediately stop using this booking system.
By using this reservation system, you agree that all information, including, but not limited to, information related to Transport, Transport Providers, travel and vacations published in this reservation system may include inaccuracies and / or typographical errors and that CarTrawler does not will be responsible for any inaccuracies or errors.
CarTrawler may, at its absolute discretion, change these Booking Conditions at any time by updating this publication. Certain provisions of these Booking Conditions may be replaced by expressly designated legal terms or notices, located on the website through which you accessed this reservation system.
These Booking Conditions also apply to all reservations made through the CarTrawler Excellence Customer Support Center (CCE) and will be sent to you by email if you make your reservation over the phone via CCE.
This reservation system is operated by Etrawler Unlimited Company, a registered Irish company, operating under the brand CarTrawler, ("" CarTrawler "", "" we "" or "" our ""). We are registered in Ireland under number 93433 and our registered office is located at Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland, which is also our main address. CarTrawler contact details are included in the Voucher or available at www.cartrawler.com.
CarTrawler facilitates Transport reservations by introducing Transport Providers to you through this reservation system. CarTrawler is not the owner or operator of any Transport and is not a Transport Provider. Your Transport contract (hereinafter referred to as Conditions of Transport) will be concluded between you and the Transport Provider and CarTrawler will not be part of it. You can access the Transport Conditions in question through this reservation system, after selecting the Transport facilitated by the respective Transport Provider and entering the relevant reservation information. When making a reservation with a Transport Provider through this reservation system, it is considered that you are bound and that you have accepted the Transport Conditions of the respective Transport Provider. CarTrawler does not represent or offer any warranty with respect to the Transport and / or Transport Suppliers offered or provided by the Transport Suppliers. The Transport Provider is solely responsible for providing Transport booked through this reservation system.
The accuracy of any Transport price indicated by this reservation system and any reservation made on this reservation system depends and is subject to the reservation information you provide through this reservation system (including, but not limited to, driver's age, location and time of pickup and return).
Although CarTrawler does everything possible to make the reservation system normally available 24 hours a day, CarTrawler will not be held responsible if, for any reason, the reservation system is unavailable at any time or for any period of time. Access to the reservation system may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons not attributable to CarTrawler.
Read the following conditions applicable to reservations made by you with Transport Providers through this reservation system.
Since CarTrawler operates globally, it uses four types of payment models to book Transports. The payment model available to you when making a reservation depends on your location and / or the Transport Conditions of the selected Transport Provider.
The four payment models are as follows:
Payment of a reservation deposit at the time of booking, with the remainder being paid on arrival at the Transport Provider's counter before using the transport; or
Payment of a reservation deposit at the time of booking, the remainder being paid before your arrival at the Transport Provider's counter; or
Payment of the total cost of transport at the time of booking and, in the case of car rental, you only pay for fuel (gasoline / diesel) and optional extras on arrival at the Transport Provider's counter; or
No payment at the time of booking. Payment of the total cost of Transport upon arrival at the Transport Provider's desk prior to use of the Transport.
Please note that in situations where you do not make a payment at the time of booking, you are solely responsible for making the missing payments to the Transport Provider as and when agreed.
You will be informed of the need for any advance payment before completing your reservation. For the avoidance of doubt, the price of any optional extras (including, but not limited to, child seats, GPS and additional drivers) requested by you at the time of booking, will not be charged at the time of booking. Payment for optional extras must be made directly to the Transport Provider upon arrival at the Transport Provider's desk prior to pickup / use of Transport. Please note that CarTrawler cannot guarantee the availability or price of any optional extras requested.
The user is always responsible for paying for additional services and / or optional extras requested and / or purchased by him and for any additional applicable fees including, but not limited to, toll and fuel fees. The user is also responsible for any service or administration fees applied by the respective Transport Provider. We support several payment methods to make a reservation through the reservation system, depending on your location, which will be clearly displayed in the reservation system.
Any data transferred to a payment processor is transferred via a secure encrypted server. If you need to make any changes to your reservation, you must clearly indicate the exact details to CarTrawler using one of the communication methods listed on your Voucher or through our website at www.cartrawler.com. CarTrawler cannot guarantee that changes will be processed. However, every effort will be made to achieve a satisfactory result. Changes cannot be processed after the pickup / use or the absence of pickup / use of the Transport facilitated by the Transport Provider. In case of car rental, CarTrawler will not be able to reimburse you if you wish to end the rental before the scheduled date. If you wish to extend the rental period after your rental car is picked up (dates not covered by the car rental voucher), you will have to pay the Transport Provider directly for any additional costs incurred based on the rental rates in force at the time. When making a reservation, it is your responsibility to inform the Transport Provider, if necessary, of any physical or mental condition relevant to your ability to drive or use the Transport. In the event of an accident, you will not be able to declare a claim under an insurance policy unless you have informed the Transport Provider of such conditions.
IF THE NECESSARY DOCUMENTS AND / OR CREDIT CARD ARE NOT PRESENTED, THE CAR RENTAL COMPANY MAY REFUSE THE DELIVERY OF THE CAR AND NO REFUNDS WILL BE MADE. IN CASE OF CAR RENTALS, WHEN LIFTING YOUR CAR, YOU WILL BE REQUESTED TO PROVIDE (I) A VALID DRIVING LICENSE FROM YOUR COUNTRY OF ORIGIN (BOTH PARTS IF IT IS A DRIVING LICENSE IN TWO PARTIES IN THE UNITED KINGDOM), (II) YOUR VALID PASSPORT AND A VALID CREDIT CARD IN THE NAME OF THE PERSON INDICATED AS THE MAIN DRIVER IN THE RESERVE, WITH SUFFICIENT FUNDS AVAILABLE TO COVER THE FRANCHISE OF AN INSURANCE POLICY RELATED TO THE RENTAL FROM THE RENTAL OVER THE RENTAL OF THE RENTAL FROM THE RENTAL. APPLICABLE) AND (III) A PRINTED COPY OF YOUR VOUCHER. CONSULT YOUR CARRIAGE CONDITIONS TO KNOW ANY ADDITIONAL AND / OR ALTERNATIVE REQUIREMENTS OF THE TRANSPORT SUPPLIER AND / OR THE LOCAL LAW. FOR EXAMPLE, IN THE UNITED KINGDOM YOU MAY ALSO BE REQUESTED FOR A PROOF OF ADDRESS.
If you make a reservation but do not collect / use the Transport (and you have not canceled the reservation in question in accordance with the cancellation policy indicated below), no refund will be made.
Please note that if you are planning to be late for the collection / use of the booked Transport, it is your responsibility to contact the Transport Provider to inform you.
In the event of flight cancellation or delay, CarTrawler will not be responsible for providing any refund.
After confirming your reservation, CarTrawler will send you your Transport Voucher (hereinafter referred to as Voucher) via email on behalf of the Transport Provider, which includes the details of your reservation and must be printed and presented to the Transport Provider at the time the Transport is collected / used. If you do not receive your Voucher, contact us immediately. The Voucher does not include details of the service costs or fees charged by the Transport Provider or additional services requested by you at the time of collecting / using the Transport and is not an invoice. CarTrawler recommends reading carefully the details contained in the Voucher (for example: country, location, date and time period that the Transport was booked). If there are any discrepancies, you must inform CarTrawler using one of the communication methods listed in your Voucher or through our website at www.cartrawler.com, clearly indicating the exact details of such discrepancies. CarTrawler reserves the right to change your Transport reservation if it detects an error in the reservation and / or incorrect information has been indicated through the CarTrawler reservation system, Voucher or other means. In this case, CarTrawler will endeavor to notify the user as soon as possible and the user may accept the amended terms (if applicable) or, alternatively, cancel the reservation and receive a full refund. CarTrawler does not store printed Vouchers. However, your Voucher will be available on the Manage Reservations tab of the reservation system, if you wish to have access to your Voucher at any time. The user will have to print a copy of the Voucher and present it to the Transport Provider before collecting / using the Transport. CarTrawler recommends reading the Conditions of Carriage described in the Voucher for your reservation. The Conditions of Carriage are also available in this reservation system, but may be changed from time to time by the Transport Provider.
The reservation number included in the Voucher must be indicated in all communications, cancellations or changes to the reservation.
Unless otherwise stated in this section, if CarTrawler is notified of cancellation more than 24 hours prior to pickup / use of Transport, a full refund of the amount paid is generally guaranteed. With regard to car rental reservations, if CarTrawler is notified of the cancellation less than 24 hours before the pick up / use of the car rental, the user will receive, if the amount paid for the reservation exceeds € 50, a refund of the amount paid minus 50 € of the cancellation fee. With regard to land transport reservations, if CarTrawler is notified of the cancellation less than 24 hours before the ground transport pickup / use, no refund of the amount will be paid. Please note that the cancellation policy set out in this paragraph is subject to the Transport Provider's cancellation policy stated in any Conditions of Carriage applicable to your reservation. Consult your Conditions of Carriage to find out about possible variations in the cancellation policy set out in this paragraph, which may include, for example, a variation in the (i) required cancellation notice period and / or (ii) the amount of any cancellation fee. applicable cancellation. In case of cancellation of a reservation in which the payment of the Transportation is made in full upon arrival, no cancellation fees will be applied.
Please note that the cancellation or refund of certain types of Transportation may not be available, including, but not limited to, bus and / or train. Consult the cancellation and refund policies indicated in the Transport Conditions of the respective Transport Provider to find out their details.
It is your responsibility to guarantee the cancellation of any additional product and / or service purchased with your Transport reservation. This includes, but is not limited to, products such as Third Party Insurance coverage provided by third parties.
If you cancel or change a reservation made with a credit / debit card, CarTrawler will not be responsible for any monetary loss resulting from changes in exchange rates that occurred between the time of your original reservation and the date of cancellation or change. Cancellations after the date and time of pickup / use of the Transport are not allowed.
CarTrawler makes every effort to ensure that the Transportation prices shown in the booking system are accurate in all aspects and at any time including, but not limited to, when booking the Transportation through this booking system. However, CarTrawler and / or the Transport Provider reserve the right to change the price of the Transport after booking it, in the event of a manifest or evident error in the indicated price. In this case, CarTrawler will endeavor to notify the user as soon as possible and the user may decide to pay the changed price or, alternatively, cancel the reservation and receive a full refund. The exchange rates used by CarTrawler to display prices in the currency chosen by the user are updated frequently. The exchange rates used by your credit or debit card company may vary. CarTrawler is not responsible for any discrepancy between the price shown on this reservation system and the amount charged by your credit or debit card company due to the exchange rate used.
Complaints must be communicated using one of the communication methods listed in your Voucher or through our website at www.cartrawler.com and must be received within 30 days after the end of the use of the Transport (date of return of the car or end date of the land transport service). Any complaints received after this time period will not be processed. If the complaint is not resolved in accordance with CarTrawler procedures, you can consult the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ for more information on the available dispute resolution procedures.
This reservation system may feature links to resources located on servers or websites operated by third parties. The presentation of any links to external resources should not be considered as a recommendation by CarTrawler or guarantee that the information or services offered by such sites meet a certain standard or are suitable for your purposes. Such links are provided for your reference and convenience only. The inclusion of links to other sites or servers in this reservation system does not imply any endorsement of the contents of such sites and servers (including, but not limited to, travel information or services) or any association with the respective operators. CarTrawler does not control and is not responsible for such sites, servers or respective operators, so CarTrawler does not accept any responsibility for the materials contained therein or for the accuracy or legality of the information made available by other sites or servers. The use of these sites or servers and any information contained therein is at your own risk. Accessing any of the third party sites linked to this booking system will be at your sole risk and risk, as you will be redirected to a site over which CarTrawler has no control.
Google's terms of service for Google Maps (hereinafter referred to as Google's Terms of Service) manage your use of Google Maps on our site. When using Google Maps, you must comply with the Google Terms of Service: https://developers.google.com/maps/terms?hl=en-EN.
In the event of a dispute between CarTrawler and the user, our liability is limited to the amount paid for Transport. CarTrawler excludes, to the extent permitted by law, any warranty (express or implied) regarding quality, integrity, performance or suitability for a specific purpose of (i) any Transportation booked through this booking system and (ii) this booking system reservations and their content, including, but not limited to, information regarding Transport Providers included in this reservation system and the technology that supports it and which is provided in this reservation system.
Since CarTrawler does not provide Transport and therefore is not part of the Conditions of Carriage, it has no responsibility (directly or indirectly) with respect to you or any of the parties with respect to the terms of its Conditions of Carriage, including , but not limited to, any problems or disputes with the Transport Provider, such as personal injury or damage to Transport resulting from or related to the use of Transport and / or the Conditions of Carriage.
EXCEPT TO THE LIMITS IMPOSED BY LAW, NOR CARTRAWLER NOR ANY OF ITS DIRECTORS, SHAREHOLDERS, EMPLOYEES, BRANCHES, PARTNERS OR OTHER REPRESENTATIVES SHALL BE RESPONSIBLE WITH RESPECT TO YOU OR ANY OF THE PARTIES FOR ANY LOSS OR DENTAL, AND / OR CONSEQUENTIAL RESULTING FROM OR RELATED TO THE USE OF INFORMATION, PRODUCTS, SERVICES AND / OR MATERIALS AVAILABLE AND / OR RESERVED THROUGH THIS RESERVATION SYSTEM, BETWEEN OTHER, INCLUDING, BUT NOT LIMITED TO, LOSS OF (I) DATA, ( II) COMMERCIAL REVENUE, (III) INCOME, (IV) TIME, (V) SAVINGS, (VI) PROFIT, (VII) OPPORTUNITIES AND / OR LOSS AND / OR PROPERTY DAMAGE; NOT OBTAINING EXPECTED SAVINGS OR PROFITS AND ANY OTHER ECONOMIC LOSS OF ANY KIND, EVEN IF CARTRAWLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR EVEN IF SUCH LOSS OR DAMAGE IS REASONABLE FORESEEABLE.
In order to avoid any doubts, CarTrawler will under no circumstances be responsible for any loss or damage suffered by you, resulting from the use of any travel information, services and / or links referred to in the section above entitled Links to Third Party Sites.
As a condition of using this reservation system, the user declares to CarTrawler that he will not use this reservation system for illegal, prohibited or contrary purposes established by the Booking Conditions or in any way that could affect CarTrawler's reputation.
By using this reservation system, you confirm that you are of legal age to book Transports and to assume any type of responsibility arising from the use of this reservation system. By using this reservation system, you understand that you are responsible, financially and in other ways, for all uses of this reservation system and for others who use your login information. CarTrawler recommends that you protect your login information.
CarTrawler strives to ensure that all credit or debit card transactions made through this reservation system are secure. HOWEVER, if unauthorized payments appear on your credit or debit card statement (i) used during the booking process in this reservation system and / or (ii) whose details have been disclosed in this reservation system, CarTrawler will not be responsible in any way, for any damages or losses of any nature suffered by you resulting from or related to said use or disclosure, and this will not affect your eventual statutory rights. Please note that this reservation system is protected by VeriSign. CarTrawler acts in full compliance with the requirements set out in the Payment Card Industry Data Security Standard regarding the security of cardholder data.
All information contained in this reservation system, including, but not limited to, content, text, graphics, images, brands, structure, photographs, buttons, design or computer codes are protected by copyright, various intellectual property laws and international laws and treaties, being only available for your personal use for the purpose of making a Transport reservation. Unless you have received written authorization to the contrary from CarTrawler, the reservation system and its content may only be used for personal and non-commercial purposes. You are not authorized to change, copy, distribute, collect, transfer, reproduce or display any of the above or any other elements presented in the reservation system for your personal or commercial use. Specifically, by proceeding with access to this reservation system, you agree to:
Do not use the reservation system to make any false or speculative reservations;
Do not use the booking system to search for Transport Providers or Transport Provider prices;
Do not use any automatic systems, robots or software to extract data from this reservation system;
Do not use the CarTrawler name or any CarTrawler brand for commercial purposes without obtaining prior written authorization from CarTrawler;
Do not reproduce material from this reservation system for commercial purposes.
DISCLAIMER OF LIABILITY
This reservation system is made available to users in its current state and CarTrawler does not guarantee that (i) this reservation system or the technology through which it is made available or supported (servers, etc.) does not have anomalies or defects or (ii ) that the information published in this reservation system is free of viruses or other elements with contaminating or destructive properties. CarTrawler assumes no responsibility for any infection or any consequences of harmful applications, such as, but not limited to, viruses, Trojans, tampering, fraud, theft, errors, technical failures, omissions, delays, unauthorized access or any event that compromises the administration, communication and / or integrity of this reservation system.
Any failure by us to implement one or more Booking Conditions, at any time or for any period of time, will not be understood as a waiver of the same or the rights attached thereto.
The titles used in these Booking Conditions are for reference only and do not affect the meaning or scope of these Booking Conditions. CarTrawler is a trademark owned by Etrawler and all references to CarTrawler in these Booking Conditions are understood to refer to Etrawler.
CarTrawler reserves the right to change and / or update, at its absolute discretion, the Booking Conditions and the contents of this reservation system for any reason, without prior notice and without liability to the user, any user or any third party. This right does not affect the Booking Conditions accepted by you, the user, when making a legitimate reservation through this reservation system. We recommend that you save and / or print a copy of the respective Booking Conditions when making your reservation. CarTrawler does not store hard copies of the Booking Conditions for each reservation, but they will be accessible on your Voucher or reservation system at any time. You should check if these Booking Conditions have changed any time you access the booking system.
The Transport Provider may occasionally change its Conditions of Carriage contained in the reservation system and confirmed on its Voucher. CarTrawler will not be responsible if the Conditions of Carriage presented in this reservation system or in your Voucher are changed by the Carriage Provider at any time.
The Booking Conditions and their use and access to this reservation system are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over all disputes between you and CarTrawler, derived from or related to the use of this reservation system. The use of this reservation system is not authorized in any jurisdiction that does not guarantee compliance with all provisions of the Booking Conditions, including but not limited to this paragraph. You agree that there is no partnership, employment or agency relationship between you and CarTrawler as a result of the Booking Conditions or your use of this booking system. The exercise of the Booking Conditions is subject to the laws and legal processes in force and nothing in these Booking Conditions will prevent CarTrawler from fulfilling any requests or orders from police or government authorities related to (i) your use of this reservation system or (ii ) with information provided or collected by CarTrawler related to your use of the reservation system. CarTrawler will not be liable to the user in fulfilling these orders or orders. The use of any information obtained from this reservation system to humiliate, harass, insult or harm other people or to contact, advertise, solicit or sell to any user or person without your express prior consent constitutes a violation of these Booking Conditions. ”